Customer Information and the Quality Improvement Process: Developing a Customer Information System

• Published in: Journal of healthcare management Vol. 37; no. 2; p. 197
• Main Authors: Orme, Clifton N, Parsons, Robert J, McBride, Glen Z
• Format: Journal Article
• Language: English
• Published: Chicago Lippincott Williams & Wilkins Ovid Technologies 01.07.1992
• Subjects: Access to information; Councils; Customer services; Customers; Data collection; Drug stores; Health care delivery; Health care policy; Hospitals; Information systems; Internal customers; Medical personnel; Patients; Physicians; Professionals; Quality improvement; Quality of service; Studies; Suppliers; System theory; Total quality; United States > US

By establishing a customer information system (CIS) - a model for collecting, archiving, and accessing customer information - health care organizations can eliminate duplication of research, ensure that customer information is properly collected and interpreted, and provide decision makers access to...