TQM-BASED ORGANIZATION DEVELOPMENT MODEL (AN EMPIRICAL STUDY IN MILITARY ACADEMY)

• Published in: International journal of organizational innovation Vol. 9; no. 4; pp. 64 - 82
• Main Authors: Kusman, Asep, Rachman, Maman, Rusdarti
• Format: Journal Article
• Language: English
• Published: Hobe Sound International Association of Organizational Innovation 01.04.2017
• Subjects: Corporate culture; Education; Educational leadership; Human resources; Hypotheses; Organization development; Parameter estimation; Quality management; Quality of service; Quality standards; Questionnaires; Structural equation modeling; Sustainable development; Total quality; Validity; Variables

Goal-oriented and sustainable organization arrangement and development have been the strengths of military academy in producing professional army's (TNI AD) junior officers with modern and strategic mindset in facing the threats of this global era full of uncertainties. This research aims at analyzing organization development through TQM in military academy (hereinafter Akmil). The population of research were all members of Akmil organization and in reference to the use of LISREL the research is conducted to the valid data of 188 members of Akmil organization. The data are collected through questionnaire, and the model confirmatory analysis uses a program software of AMOS version 22.0. The research results indicate that the fit correlation model between service quality, organizational culture, and educational leadership, through TQM on the organization development in Akmil are proven and accepted. It is suggested that the leaders of Akmil could determine the strategy they would use to develop their organization to optimally face the current, knowledge and technology development. Continuous improvement needs to be done, considering that TQM plays an important role in improving Akmil's quality and public accountability.