A business process improvement study in a specialized North American hospital

• Published in: PICMET 2010 TECHNOLOGY MANAGEMENT FOR GLOBAL ECONOMIC GROWTH pp. 1 - 5
• Main Authors: Ramudhin, Amar, Bulgak, Akif A, Fowler, John G
• Format: Conference Proceeding
• Language: English
• Published: IEEE 01.07.2010
• Subjects: Analytical models; Business; Hospitals; Planning; Software

This paper describes a study of the registration and admission processes of patients in a specialized North American hospital. The methodology employed is comprised of extensive discussions with the hospital administration as well as observations of the current processes, detailed modeling and valid...