Adaptive system and method for predicting response times in a service environment

• Main Authors: TSOTRAS; VASSILIS, TZES; ANTHONY
• Format: Patent
• Language: English
• Published: 22.08.1995
• Edition: 6
• Subjects: CALCULATING; COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS; COMPUTING; COUNTING; PHYSICS

A hybrid fuzzy logic/neural network prediction system and method is disclosed for predicting response times to service requests to a service provider. Data from a historical database of records including customer requests and weather information are input to the hybrid system. The data is filtered t...