METHOD AND SYSTEM FOR FACILITATING AN ENHANCED SEARCH-BASED INTERACTIVE SYSTEM

• Main Authors: Gavai, Gaurang R, Ortiz, JR., Charles L, Stabler, Edward P
• Format: Patent
• Language: English
• Published: 02.05.2024
• Subjects: CALCULATING; COMPUTING; COUNTING; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS

Embodiments described herein provide a system for facilitating efficient troubleshooting for a product. During operation, the system can identify an artificial-intelligence- (AI-) based dialog model operating based on a structured representation, which can indicate sequential troubleshooting steps to be performed by a user. The system can provide a machine utterance of the dialog model corresponding to a troubleshooting step to the user. The system can then search the structured representation for a semantic match for a user utterance obtained in accordance with the dialog model from the user. If the semantic match indicates an anticipated option associated with the machine utterance, the system can traverse a current branch of the structured representation using the dialog model based on the anticipated option. Otherwise, if the semantic match indicates an option on a different branch, the system can jump to the option on the different branch for subsequent traversal.