SYSTEM AND METHOD FOR CONVERGED INCIDENT MANAGEMENT WORKFLOWS BETWEEN PRIVATE AND PUBLIC SAFETY

• Main Authors: TEOH, WOOI PING, OOI, CHUN WEN
• Format: Patent
• Language: English
• Published: 15.06.2023
• Subjects: ALARM SYSTEMS; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; ORDER TELEGRAPHS; PHYSICS; SIGNALLING; SIGNALLING OR CALLING SYSTEMS; WIRELESS COMMUNICATIONS NETWORKS

Techniques for converged incident management workflows between private and public safety are provided. A workflow server connected to a network and associated with an enterprise detects that a workflow has been initiated. The workflow includes an action to request a public safety response. A workflow identifier for the workflow that has been initiated is sent to a public safety network. Information associated with the workflow that has been initiated is sent to the public safety network. An indication of capabilities of the public safety response is received. The workflow server creates at least one of a trigger node and an action node associated with the indication of capabilities of the public safety response. At least one existing workflow within the workflow server is modified to include the at least one of the trigger node an action node associated with the indication of capabilities of the public safety response.