CONVERSATIONAL AI PLATFORMS WITH CLOSED DOMAIN AND OPEN DOMAIN DIALOG INTEGRATION

• Main Authors: Bhattacharya, Sumit, Kumar, Ratin, Das, Shubhadeep
• Format: Patent
• Language: English
• Published: 20.04.2023
• Subjects: ACOUSTICS; MUSICAL INSTRUMENTS; PHYSICS; SPEECH ANALYSIS OR SYNTHESIS; SPEECH OR AUDIO CODING OR DECODING; SPEECH OR VOICE PROCESSING; SPEECH RECOGNITION

In various examples, systems and methods of the present disclosure combine open and closed dialog systems into an intelligent dialog management system. A text query may be processed by a natural language understanding model trained to associate the text query with a domain tag, intent classification, and/or input slots. Using the domain tag, the natural language understanding model may identify information in the text query corresponding to input slots needed for answering the text query. The text query and related information may then be passed to a dialog manager to direct the text query to the proper domain dialog system. Responses retrieved from the domain dialog system may be provided to the user via text output and/or via a text to speech component of the dialog management system.