SYSTEM AND METHOD FOR AUTOMATED END-TO-END WEB INTERACTION TESTING
A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case managem...
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| Main Authors | , |
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| Format | Patent |
| Language | English |
| Published |
10.12.2020
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| Subjects | |
| Online Access | Get full text |
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| Abstract | A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers. |
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| AbstractList | A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers. |
| Author | Kulkarni, Alok Willshire, Geoff |
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| Notes | Application Number: US202016877867 |
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| RelatedCompanies | Cyara Solutions Pty Ltd |
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| Snippet | A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact... |
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| SubjectTerms | ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION |
| Title | SYSTEM AND METHOD FOR AUTOMATED END-TO-END WEB INTERACTION TESTING |
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