INTELLIGENT CONFIGURATION MANAGEMENT OF USER DEVICES

• Main Authors: FLEGG, Brett D.A, JAMES, David C, BAR-NIV, Maayan, VARSHAVSKIY, Anton M, KILPATRICK, Charles B, RAMADASSE, Prabagar, MACKLEM-CLEMENTS, Loretta M, SHASTRI, Ramasubramanian, SAPRE, Aniket M, SANCHEZ GONZALEZ, Fernando J, FOONG, Chung-Wei, DUBEY, Deepam
• Format: Patent
• Language: English
• Published: 12.03.2020
• Subjects: CALCULATING; COMPUTING; COUNTING; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRIC DIGITAL DATA PROCESSING; ELECTRICITY; PHYSICS; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION

A solution is disclosed for intelligent configuration management of user devices that includes: receiving application performance data for a plurality of applications from each of a first plurality of tenant environments or cloud services or both, the application performance data including a program ID for at least one application of the plurality of applications; receiving incident alerts related to the first program ID from each of a second plurality of tenant environments; based at least on receiving the incident alerts, determining whether a count of the second plurality of tenant environments meets a threshold; and based at least on the count of the second plurality of tenant environments meeting the threshold, requesting incident reports related to the program ID from each of a third plurality of tenant environments, wherein the third plurality of tenant environments has a smaller count than the count of the second plurality of tenant environments.