SYSTEM AND METHOD FOR CHATBOT CONVERSATION CONSTRUCTION AND MANAGEMENT
A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at...
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Format | Patent |
Language | English |
Published |
10.10.2019
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Abstract | A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel. |
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AbstractList | A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel. |
Author | Venkatesan, Shankar Mahajan, Trisha Soltys, Stephen John Razzano, Neil Thomas Kumar, Sandeep Shanmugam, Sankar Shanthraj, Pradeep Bharthur Mohammed, Ahmed Pasha Thiyagarajan, Saivivek Lanka, Sreeharsha Sengottaiyan, Moorthy |
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Snippet | A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform,... |
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SubjectTerms | CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION |
Title | SYSTEM AND METHOD FOR CHATBOT CONVERSATION CONSTRUCTION AND MANAGEMENT |
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