SYNCHRONIZING PROBLEM RESOLUTION TASK STATUS USING AWARENESS OF CURRENT STATE AND TRANSACTION HISTORY

• Main Authors: BHATNAGAR RADHIKA, COURT BARNABY L, KUNDAVARAM ANJAN R, SCHREIBER ELIZABETH A, ETGEN MICHAEL P, STYLES DAVID B
• Format: Patent
• Language: English
• Published: 03.03.2011
• Subjects: CALCULATING; COMPUTING; COUNTING; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS

Systems, methods and articles of manufacture are disclosed for synchronizing a transaction profile with a resolution status of a problem experienced by an application. The problem may be detected for the application. A transaction profile may be retrieved for the detected problem. The transaction pr...