Desktop telephony application program for a call center agent

• Main Authors: MCDUFF RICHARD, ATKINSON WESLEY
• Format: Patent
• Language: English
• Published: 04.11.2004
• Edition: 7
• Subjects: ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; TELEPHONIC COMMUNICATION

A desktop telephony application program enables a call center agent to handle calls. The application program may be interfaced with an answering service. The answering service acts as an application program interface (API) to a computer/telephony interface server and a call distributor. The applicat...