Desktop telephony application program for a call center agent

A desktop telephony application program enables a call center agent to handle calls. The application program may be interfaced with an answering service. The answering service acts as an application program interface (API) to a computer/telephony interface server and a call distributor. The applicat...

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Bibliographic Details
Main Authors MCDUFF RICHARD, ATKINSON WESLEY
Format Patent
LanguageEnglish
Published 04.11.2004
Edition7
Subjects
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