Systems and methods for transferring messaging to automation
The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are pro...
Saved in:
Main Authors | , , , |
---|---|
Format | Patent |
Language | English |
Published |
01.08.2023
|
Subjects | |
Online Access | Get full text |
Cover
Loading…
Abstract | The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation. |
---|---|
AbstractList | The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation. |
Author | Chittari, Ravikiran Bradley, Joe Gilchrest, Alan Deb, Bodhi |
Author_xml | – fullname: Chittari, Ravikiran – fullname: Bradley, Joe – fullname: Gilchrest, Alan – fullname: Deb, Bodhi |
BookMark | eNrjYmDJy89L5WSwCa4sLknNLVZIzEtRyE0tychPKVZIyy9SKClKzCtOSy0qysxLB0oUFyemg1gl-QqJpSX5uYklmfl5PAysaYk5xam8UJqbQdHNNcTZQze1ID8-tbggMTk1L7UkPjTY0NDc0MzI0szJyJgYNQA54DJU |
ContentType | Patent |
DBID | EVB |
DatabaseName | esp@cenet |
DatabaseTitleList | |
Database_xml | – sequence: 1 dbid: EVB name: esp@cenet url: http://worldwide.espacenet.com/singleLineSearch?locale=en_EP sourceTypes: Open Access Repository |
DeliveryMethod | fulltext_linktorsrc |
Discipline | Medicine Chemistry Sciences Physics |
ExternalDocumentID | US11716296B2 |
GroupedDBID | EVB |
ID | FETCH-epo_espacenet_US11716296B23 |
IEDL.DBID | EVB |
IngestDate | Fri Jul 19 13:03:54 EDT 2024 |
IsOpenAccess | true |
IsPeerReviewed | false |
IsScholarly | false |
Language | English |
LinkModel | DirectLink |
MergedId | FETCHMERGED-epo_espacenet_US11716296B23 |
Notes | Application Number: US202117352020 |
OpenAccessLink | https://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20230801&DB=EPODOC&CC=US&NR=11716296B2 |
ParticipantIDs | epo_espacenet_US11716296B2 |
PublicationCentury | 2000 |
PublicationDate | 20230801 |
PublicationDateYYYYMMDD | 2023-08-01 |
PublicationDate_xml | – month: 08 year: 2023 text: 20230801 day: 01 |
PublicationDecade | 2020 |
PublicationYear | 2023 |
RelatedCompanies | LIVEPERSON, INC |
RelatedCompanies_xml | – name: LIVEPERSON, INC |
Score | 3.4906304 |
Snippet | The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer... |
SourceID | epo |
SourceType | Open Access Repository |
SubjectTerms | CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION |
Title | Systems and methods for transferring messaging to automation |
URI | https://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20230801&DB=EPODOC&locale=&CC=US&NR=11716296B2 |
hasFullText | 1 |
inHoldings | 1 |
isFullTextHit | |
isPrint | |
link | http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwfV1bS8MwFD6MeX3Tqui8EEH6VmRb11awCL0xhF1wq-xtpE0q-tAOk-Hf9yTtnC_6mkA4CZzzfUnO-Q7Ane0UDuN9x2LM5RZ6IrUy5nhW0fW8QWFTDA_qHXI0doap_bwYLFrwsamF0TqhX1ocET0qR3-XOl6vto9Ykc6tFPfZOw5VT8ncj8zmdox8GiOuGQV-PJ1Ek9AMQz-dmeMXv6tkYXoPToDhekfRaKWzH78Gqipl9RtSkiPYneJqpTyGFi8NOAg3ndcM2B81H94G7OkMzVzgYOOF4gQeG5lxQktG6hbQgiD5JFKzUKW1WL7hhBC6BRGRFaFrWdVFiqdwm8TzcGihQcuf3S_T2db2_hm0y6rk50B6iG4uKxDtqYeXjr6X24r7IZ67lCM0XUDn73U6_01ewqE6yTrL7Qra8nPNrxF5ZXajj-wb-POIXg |
link.rule.ids | 230,309,786,891,25594,76904 |
linkProvider | European Patent Office |
linkToHtml | http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwfV1LS8NAEB5KfdSbRkXrawXJLUibNIlgEPIiapMWm0hvIc1D9JAUs8W_7-wmtV70ugvL7sDMNzM78w3AjaIWapbLqpRlWi6hJibSIlN1qRjo-qhQEjQPLA_pB6oXKU_z0bwDH-teGM4T-sXJEVGjUtR3yu31cpPEsnltZX27eMel6sENDVtso2P0p9HiirZpONOJPbFEyzKimRi8GANGCzO8U00011sahoSMZ995NVlXyvI3pLj7sD3F00p6AJ28FKBnrSevCbDrtx_eAuzwCs20xsVWC-tDuG9pxklSZqQZAV0TdD4J5V4o41os33CjrvkIIkIrkqxo1TQpHsG164SWJ-GF4p_Xx9Fsc3f5GLplVeYnQIaIblpWINonOgYdsp4qzPdDPNeSHKHpFPp_n9P_b_MKel7oj-PxY_B8BntMqk3F2zl06ecqv0AUpotLLr5vf-aLSQ |
openUrl | ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Apatent&rft.title=Systems+and+methods+for+transferring+messaging+to+automation&rft.inventor=Chittari%2C+Ravikiran&rft.inventor=Bradley%2C+Joe&rft.inventor=Gilchrest%2C+Alan&rft.inventor=Deb%2C+Bodhi&rft.date=2023-08-01&rft.externalDBID=B2&rft.externalDocID=US11716296B2 |