Systems and methods for automatically conducting risk assessments for telephony communications

• Main Authors: Cartwright, Ken, Mohan, Srikanth, Florack, Paul, Singla, Amit, Kent, Sean J
• Format: Patent
• Language: English
• Published: 01.12.2020
• Subjects: CALCULATING; COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS; COMPUTING; COUNTING; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; PHYSICS; SELECTING; TELEPHONIC COMMUNICATION

Systems and methods for using machine-learning techniques for labeling incoming calls with categories relating to a risk level. A model is generated using call log data. The call log data is augmented using information from additional data sources to generate features for the model. The model may th...