System and method for automated thin client contact center agent desktop testing
A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. The test control portal acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robus...
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| Main Authors | , |
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| Format | Patent |
| Language | English |
| Published |
23.04.2019
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| Subjects | |
| Online Access | Get full text |
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| Abstract | A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. The test control portal acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles. |
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| AbstractList | A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. The test control portal acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles. |
| Author | Kulkarni, Alok Willshire, Geoff |
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| Notes | Application Number: US201715491965 |
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| RelatedCompanies | CYARA SOLUTIONS PTY LTD |
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| Snippet | A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. The test control portal acts as the... |
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| SubjectTerms | CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS TELEPHONIC COMMUNICATION TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION |
| Title | System and method for automated thin client contact center agent desktop testing |
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