Systems and methods for integrating external resources from third-party services

• Main Authors: Häusler, Felix, Fasbender, Leo, Kröner, Stefan, Schabus, Dietmar
• Format: Patent
• Language: English
• Published: 01.01.2019
• Subjects: CALCULATING; COMPUTING; COUNTING; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRIC DIGITAL DATA PROCESSING; ELECTRICITY; PHYSICS; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION

Various embodiments concern communication platforms that can integrate electronic resources distributed amongst various sources by tagging metadata associated with each of the electronic resources, thereby making the electronic resources readily searchable from a messaging interface using a single search architecture. The messaging interface can be used by users to communicate with one another. In some embodiments, the communication platform performs a search based on characters as they are entered into the text field of the messaging interface. This search across various heterogeneous sources enables the communication platform to identify a reference to an electronic resource the sender of a message wishes to insert within the message. Recipients of the message may be able to access the electronic resource directly from the messaging interface. The communication platform can also perform natural language processing techniques such as speech act detection on messages and/or other textual resources to facilitate intelligent communication streamlining.