APPARATUS AND METHOD FOR PROCESSING OF BANKING SERVICE REMOTE CONSULTING SERVICE SYSTEM

• Main Authors: YOON YOUNG JIN, YOON TAE HO, KANG JIN HYEON, LEE JOO YONG, SEO MYEONG WON, LEE KI HANG
• Format: Patent
• Language: English; Korean
• Published: 20.06.2022
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

실시예의 뱅킹 업무 처리 장치는 고객이 뱅킹 업무를 요청한 요청 시간이 상담원의 업무 시간 내인지 여부를 판단하는 상담원 연결 유무 판단부와, 상기 판단 결과, 요청 시간이 상기 업무 시간 내인 경우, 상기 상담원 단말과 상기 고객의 화상 연결을 수행하고, 상기 판단 결과, 요청 시간이 상기 업무 시간 외인 경우, 업무 자동화 과정을 통해 상기 디지털 데스크를 통해 업무를 처리하도록 제어하는 업무 제어부를 포함할 수 있다. 실시예는 은행의 업무 시간에 따라 업무 처리 방식을 다르게 제어함으로써, 고객의 업무 처리 효율을 향상시킬 수 있는 효과가 있다. A banking processing apparatus of an embodiment comprises an output unit including a display device; an input unit configured to determine a user input by a user; a memory; and a processor, wherein the processor is configured to generate a first graphic user interface (GUI) for processing at least one banking service and output the first GUI on the output unit; determine whether the user input on the first GUI is occurred and determine a time at which the user input on the first GUI is occurred; establish a session for a video call with a customer service representative (CSR) terminal and process the video call through the session, if the time at which the user input on the first GUI is occurred is within predetermined business hours; and generate a second GUI for processing at least one banking automation task and output the second GUI on the output unit, if the time at which the user input on the first GUI is occurred is out of the predetermined business hours.