CUSTOMER SERVICE EVALUATION DEVICE, CUSTOMER SERVICE EVALUATION SYSTEM, AND CUSTOMER SERVICE EVALUATION METHOD

• Main Authors: SHIGENAGA SHINICHI, FUJII RYOTA, BADUGE THILMEE
• Format: Patent
• Language: English; Japanese
• Published: 04.02.2016
• Subjects: ACOUSTICS; CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; MUSICAL INSTRUMENTS; PHYSICS; SPEECH ANALYSIS OR SYNTHESIS; SPEECH OR AUDIO CODING OR DECODING; SPEECH OR VOICE PROCESSING; SPEECH RECOGNITION; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

PROBLEM TO BE SOLVED: To appropriately evaluate, on the basis of the voice of a person when having a customer, the customer service attitude of the person.SOLUTION: A customer service evaluation device 7 for evaluating the customer service attitude of a person includes: a voice input part 31 to whic...