SYSTEM AND METHOD FOR PROVIDING CONTEXTUAL SUMMARIES IN INTERACTION TRANSFER

• Main Authors: BALARAMAN, Prasanth, SUBRAMANIAN, Rajeshkumar, DURAIRAJ, Asmitha, ANANDADOSS, Praveen, Kumar, THAZHEKKADEN, Tony, GANESAN, Kesavan, BATCHA, Mohamed, Uvaiz, Anwar
• Format: Patent
• Language: English; French; German
• Published: 09.03.2022
• Subjects: ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; TELEPHONIC COMMUNICATION

A system and method are presented for providing a contextual summary of an interaction between a first party and a second party over a media channel in an interaction transfer to a third party. A request is received to transfer an interaction to the third party, the request being triggered from the...