SOAR-based work order system automatic operation and maintenance method and apparatus, and processing device

• Main Authors: LI XIANQIAO, LIU HUI
• Format: Patent
• Language: Chinese; English
• Published: 25.08.2023
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

The invention provides an SOAR-based work order system automatic operation and maintenance method and apparatus, and a processing device, which are used for providing a set of more convenient work order system working architecture for an enterprise, so that for the enterprise using a work order system, a more adaptive work order operation and maintenance effect can be obtained, and the high efficiency demand of the enterprise can be met. The method comprises the following steps: arranging different types of business scenes to form different preset work order business scenes, configuring receipt templates of the different preset work order business scenes according to a preset receipt template configuration range, and configuring corresponding work order processes for the receipt templates of the different preset work order business scenes based on an SOAR script; selecting a target document template corresponding to the work order business scene from the document templates of different preset work order busin