Hospital customer relationship management HCRM system

• Main Authors: HUO BINGXIN, YAN ZHIWEN
• Format: Patent
• Language: Chinese; English
• Published: 22.06.2021
• Subjects: HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATIONTECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING ORPROCESSING OF MEDICAL OR HEALTHCARE DATA; INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTEDFOR SPECIFIC APPLICATION FIELDS; PHYSICS

The embodiment of the invention discloses a hospital customer relationship management HCRM system. The system comprises a hospital guide module, an examination department operation module, a warehouse management module, a fee receiving and returning module, a medicine dispensing and returning module, a login role management module, a service item management module, a discount management module, a patient shift module, and a patient information building module. Multi-dimensional and high-frequency collection is achieved, information of chronic disease patients is integrated, and a treatment scheme can be further formulated in a personalized mode. The chronic disease patients are managed through the system, and the disease condition control rate can be improved. 本申请实施例公开了一种医院客户关系管理HCRM系统，通过导诊模块、检查科室操作模块、库房管理模块、收退费模块、发药退药模块、登陆角色管理模块、服务项目管理模块、折扣管理模块、患者转档模块、患者信息建立模块，多维度、高频次收集、整合了慢性病患者的信息，可以进一步个性化制定治疗方案。通过此系统管理慢性病患者，可以使得病情控制率提高。