AUTOMATED SEARCHING FOR SOLUTIONS TO SUPPORT SELF-DIAGNOSTIC OPERATIONS OF WEB-ENABLED DEVICES

• Main Author: MULE, SACHIN D
• Format: Patent
• Language: English; French
• Published: 24.05.2012
• Subjects: CALCULATING; COMPUTING; COUNTING; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS

An automated diagnostic system is presented here. The system includes a network-enabled device, a remote network-based search engine, and a data communication network to facilitate data communication between the network-enabled device and the remote network-based search engine. The device automatically detects a problem, error, or failure associated with its operation, and automatically sends a corresponding search query to the remote network-based search engine. The search engine receives the search query and, in response to the search query, searches for relevant information pertaining to the problem, error, or failure, and sends a corresponding response to the network-enabled device. The response includes response data having some contextual association with the solution. The device receives the response, processes at least some of the response data to determine a course of action, and initiates that course of action.