Human resources practices and employee motivation in the hospitality industry: a cross-cultural research
Purpose –This study conducted a comparative analysis between hotels located in Brazil and England on human resource practices and employee motivation, using the cultural dimensions developed by Hofstede (1980) and the conservation of resources theory. Design/Methodology/Approach – Questionnaires wer...
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Published in | Tourism and hospitality management Vol. 29; no. 2; pp. 157 - 167 |
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Main Authors | , , , |
Format | Journal Article |
Language | English |
Published |
Faculty of tourism and hospitality management
01.06.2023
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Subjects | |
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Abstract | Purpose –This study conducted a comparative analysis between hotels located in Brazil and England on human resource practices and employee motivation, using the cultural dimensions developed by Hofstede (1980) and the conservation of resources theory. Design/Methodology/Approach – Questionnaires were completed by 154 hotels, 96 and 58 dyads of human resources managers and frontline employees from Brazil and England, respectively, corresponding to a total of 308 respondents. Importance-performance analysis was used to examine the data collected through independent t-tests. Findings – The results showed that Brazilian managers considered training as the most important human resources practice, while information sharing had the best performance in their hotels. English managers ranked employment security with the highest importance and performance ratings. Brazilian frontline employees ranked intrinsic motivation with the highest importance and performance ratings, while English frontline employees ranked extrinsic motivation with the highest importance and performance ratings. Originality of the research – This research extended previous studies using the conservation of resources theory and also developed competitive strategies targeted to specific cultures. Another contribution was the comparative study between hotel employees (managers and frontline) from two countries (Brazil and England), applying the importance-performance analysis |
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AbstractList | Purpose –This study conducted a comparative analysis between hotels located in Brazil and England on human resource practices and employee motivation, using the cultural dimensions developed by Hofstede (1980) and the conservation of resources theory. Design/Methodology/Approach – Questionnaires were completed by 154 hotels, 96 and 58 dyads of human resources managers and frontline employees from Brazil and England, respectively, corresponding to a total of 308 respondents. Importance-performance analysis was used to examine the data collected through independent t-tests. Findings – The results showed that Brazilian managers considered training as the most important human resources practice, while information sharing had the best performance in their hotels. English managers ranked employment security with the highest importance and performance ratings. Brazilian frontline employees ranked intrinsic motivation with the highest importance and performance ratings, while English frontline employees ranked extrinsic motivation with the highest importance and performance ratings. Originality of the research – This research extended previous studies using the conservation of resources theory and also developed competitive strategies targeted to specific cultures. Another contribution was the comparative study between hotel employees (managers and frontline) from two countries (Brazil and England), applying the importance-performance analysis |
Author | Murat Hancer Anita Eves Jessica Vieira de Souza Meira Sara Joana Gadotti dos Anjos |
Author_xml | – sequence: 1 orcidid: 0000-0001-5139-1521 fullname: Jessica Vieira de Souza Meira organization: Visiting Scholar (Corresponding Author) University of Central Florida Rosen College of Hospitality Management 9907 Universal Boulevard, Orlando, USA – sequence: 2 orcidid: 0000-0002-4356-7416 fullname: Murat Hancer organization: Professor and Ph.D. Program Coordinator University of Central Florida Rosen College of Hospitality Management 9907 Universal Boulevard, Orlando, USA – sequence: 3 orcidid: 0000-0002-6546-4960 fullname: Sara Joana Gadotti dos Anjos organization: Professor University of Vale do Itajai 5th Avenue, 1100, Balneario Camboriu, Brazil – sequence: 4 orcidid: 0000-0002-8580-087X fullname: Anita Eves organization: Hospitality Research Lead University of Surrey Stag Hill, University Campus, Guildford, UK |
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SubjectTerms | brazil cross-cultural research employee motivation england hospitality industry human resources practices |
Title | Human resources practices and employee motivation in the hospitality industry: a cross-cultural research |
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