QUALITY OF PRODUCTS AND SERVICES, FACTORS WITH MAJOR IMPACT ON TOURISM ACTIVITY

The valorization of a country, region or geographical area’s touristic patrimony implies the fact that minimum conditions regarding tourists’ journey, sojourn and qualitative free time spending should be provided. In essence, the combination of these elements offers tourists the highest satisfaction...

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Bibliographic Details
Published inAnale. Seria stiinte economice Vol. XVIII; no. Suppl.; pp. 146 - 150
Main Author Milea, Oana Maria
Format Journal Article
LanguageEnglish
Published Editura Eurostampa 2012
Eurostampa Publishing House
Subjects
Economy
quality service
tourism services
product evaluation
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Summary:The valorization of a country, region or geographical area’s touristic patrimony implies the fact that minimum conditions regarding tourists’ journey, sojourn and qualitative free time spending should be provided. In essence, the combination of these elements offers tourists the highest satisfaction in a trip or holiday. In order to obtain differential advantage, service providers have to improve quality aiming to overcome the perceived quality of consumer expectations. For this purpose, organizations must identify: what are the main factors determinants of service quality, what are the customer expectations who want to access services from the company provider, how consumers assesses company services compared to their expectations.
ISSN:1582-2680
1582-6333