User-Centric Explainability in Fintech Applications

• Published in: HCI International 2021 - Posters pp. 481 - 488
• Main Authors: Deo, Sahil, Sontakke, Neha
• Format: Book Chapter
• Language: English
• Published: Cham Springer International Publishing
• Series: Communications in Computer and Information Science
• Subjects: Artificial Intelligence; Explainable AI; Financial technology; HCI; Usability; User research

Fintech applications such as robo-financial advisors (RAs) are complex algorithmic decision making systems, which gained prominence with their claim to democratize finance. Lack of transparency and explanations for these automated decisions leads to a trust deficit for users, limiting the potential...