Data-Driven Methods for SMS-Based FAQ Retrieval

• Published in: Multilingual Information Access in South Asian Languages pp. 104 - 118
• Main Authors: Bhattacharya, Sanmitra, Tran, Hung, Srinivasan, Padmini
• Format: Book Chapter
• Language: English
• Published: Berlin, Heidelberg Springer Berlin Heidelberg 2013
• Series: Lecture Notes in Computer Science
• Subjects: Relevance Judgment; Retrieval Experiment; Retrieval Problem; Retrieval Strategy; Text Messaging

SMS text messaging is one of the most popular data applications on mobile phones these days. Other than personal communication, text messaging can also be used for various purposes like bill payment, banking, inquiry, etc. However these messages are extremely noisy and contain misspellings, abbrevia...