Investigating the Impact of Hotel Manager Emotional Intelligence on Their Behavioral Job Performance

• Published in: International journal of hospitality & tourism systems Vol. 16; no. 2; p. 32
• Main Authors: Duong Thi Hoai Nhung, Nguyen Thu Giang
• Format: Journal Article
• Language: English
• Published: Kurukshetra Publishing India Group 01.01.2023
• Subjects: Emotional intelligence; Emotions; Hotels & motels; Job performance

Hospitality is labour-intensive sector that makes interpersonal relationships challenging for managers. Therefore, emotional intelligence (EI) is of great importance in the workplace, especially with the hotel managers, because this type of intelligence exerts influence on their job performance. Thi...