An Examination of Website Quality Dimensions in Australian e-Retailing: A Confirmatory Factor Analysis Approach

Numerous studies have endeavored to create and develop Website quality instruments in both the information systems and marketing domains. This study contributes to further theory development and refinement of measuring Website Quality by extending previous studies in the field. It adopts a confirmat...

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Bibliographic Details
Published inIntelligent Information Technology pp. 410 - 418
Main Authors Sinnappan, Sukunesan, Carlson, Jamie
Format Book Chapter Conference Proceeding
LanguageEnglish
Published Berlin, Heidelberg Springer Berlin Heidelberg 01.01.2004
Springer
SeriesLecture Notes in Computer Science
Subjects
Airline Industry
Applied sciences
Artificial intelligence
Computer science; control theory; systems
Emotional Appeal
Exact sciences and technology
Learning and adaptive systems
Radar Plot
Service Quality
Technology Acceptance Model
Performance evaluation
Factor analysis
Information system
Refinement method
Competitive intelligence
Artificial intelligence
Modeling
Marketing
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ISBN9783540241263
3540241264
ISSN0302-9743
1611-3349
DOI10.1007/978-3-540-30561-3_42

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Summary:Numerous studies have endeavored to create and develop Website quality instruments in both the information systems and marketing domains. This study contributes to further theory development and refinement of measuring Website Quality by extending previous studies in the field. It adopts a confirmatory factor analysis approach to empirically assess three Australian based e-retailing Websites across three industry groups. The study presents a parsimonious model for each industry examined, that can be used for benchmarking purposes and for future scholarly research efforts. Managerial implications are highlighted with future research directions discussed.
ISBN:9783540241263
3540241264
ISSN:0302-9743
1611-3349
DOI:10.1007/978-3-540-30561-3_42