AN EMPIRICAL INVESTIGATION OF KNOWLEDGE MANAGEMENT SYSTEMS' SUCCESS

• Published in: The Journal of computer information systems Vol. 48; no. 2; p. 121
• Main Authors: Halawi, Leila A, McCarthy, Richard V, Aronson, Jay E
• Format: Journal Article
• Language: English
• Published: Stillwater Taylor & Francis Ltd 01.12.2007
• Subjects: Information systems; Knowledge management; Management information systems; Performance evaluation; Quality of service; Studies; Success; User satisfaction

Assessing the success of knowledge management systems within organizations is vital. To understand if this is a viable technology that will have lasting value, we propose and test a model to measure the success of knowledge management systems within knowledge-based organizations based on the widely...