치과병⋅의원 내원 고객의 불만족요인과 불만 대응방법에 관한 연구

• Published in: 한국구강보건과학회지 Vol. 5; no. 2; pp. 28 - 34
• Main Authors: 김계표(Gey-Pyo Kim), 정영희(Young-Hee Jeong), 윤영숙(Young-Suk Yoon)
• Format: Journal Article
• Language: Korean
• Published: The Korean Society of Oral Health Science 30.09.2017; 한국구강보건과학회
• Subjects: 치의학; Customers’dissatisfaction factor; Complaints resolution method; Dental clinic

The purpose of this study was to investigate factors in dissatisfaction and complaint resolution methods for those who visit dental clinics. The subjects were 20 years old or older and live in Busan. They were selected by a random sampling method and the questionnaire was distributed to the person w...

Table of Contents:

• 서론 Ⅱ. 연구 대상 및 방법 Ⅲ. 연구결과 Ⅳ. 고찰 Ⅴ. 결론