서비스 기업의 종업원 만족도가 경영성과에 미치는 영향에 관한 연구

For the customer satisfaction, the inside customer satisfaction must be made by offering the service of a good quality to the inside customer. If the inside customer is not satisfied with own business, the achievement of customer's loyalty & customer satisfaction which have direct effects o...

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Published inJournal of distribution science Vol. 3; no. 2; pp. 101 - 119
Main Authors 박정섭, Park, Jung-sub
Format Journal Article
LanguageKorean
Published 한국유통과학회 01.09.2005
Subjects
경제학
Online AccessGet full text
ISSN1738-3110
2093-7717

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Abstract For the customer satisfaction, the inside customer satisfaction must be made by offering the service of a good quality to the inside customer. If the inside customer is not satisfied with own business, the achievement of customer's loyalty & customer satisfaction which have direct effects on the performance of a corporation, comes to be difficult. This study tries to analyze what effect the inside customer satisfaction has on the yield performance of a corporation on the subject of the salespersons of the direct-control store among the retail store business.
AbstractList For the customer satisfaction, the inside customer satisfaction must be made by offering the service of a good quality to the inside customer. If the inside customer is not satisfied with own business, the achievement of customer's loyalty & customer satisfaction which have direct effects on the performance of a corporation, comes to be difficult. This study tries to analyze what effect the inside customer satisfaction has on the yield performance of a corporation on the subject of the salespersons of the direct-control store among the retail store business.
For the customer satisfaction, the inside customer satisfaction must be made by offering the service of a good quality to the inside customer. If the inside customer is not satisfied with own business, the achievement of customer's loyalty & customer satisfaction which have direct effects on the performance of a corporation, comes to be difficult. This study tries to analyze what effect the inside customer satisfaction has on the yield performance of a corporation on the subject of the salespersons of the direct-control store among the retail store business. KCI Citation Count: 10
Author 박정섭
Park, Jung-sub
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SubjectTerms 경제학
Title 서비스 기업의 종업원 만족도가 경영성과에 미치는 영향에 관한 연구
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