SNS広告に対する態度への影響要因に関する異文化間検証 日本と米国を対象に

ソーシャルネットワークサービス(以下、SNS)の急速な成長にもかかわらず、SNS広告の特徴とその効果に関する実証的研究は限定的である。また、既存研究の大半は、ローカル市場の観点から議論されており、異文化の観点からSNS広告の有効性を検討した研究は非常に乏しい。そこで本研究は、広告価値及び社会的要因が、SNS広告に対する態度と行動意向にどのような影響を与えるかを異文化コンテクストで検証することを目的とする。分析に当たっては、日本と米国のSNSユーザーを対象に実施した質問紙調査結果を元に、共分散構造分析モデルを用いた。その結果、まず、信頼性は日本及び米国のSNSユーザーの広告態度に正の影響を与える...

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Published in国際ビジネス研究 Vol. 14; no. 2; pp. 27 - 38
Main Author 金, 炯中
Format Journal Article
LanguageJapanese
Published 国際ビジネス研究学会 2022
Online AccessGet full text
ISSN1883-5074
2189-5694
DOI10.15050/jaibs.14.2_27

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Abstract ソーシャルネットワークサービス(以下、SNS)の急速な成長にもかかわらず、SNS広告の特徴とその効果に関する実証的研究は限定的である。また、既存研究の大半は、ローカル市場の観点から議論されており、異文化の観点からSNS広告の有効性を検討した研究は非常に乏しい。そこで本研究は、広告価値及び社会的要因が、SNS広告に対する態度と行動意向にどのような影響を与えるかを異文化コンテクストで検証することを目的とする。分析に当たっては、日本と米国のSNSユーザーを対象に実施した質問紙調査結果を元に、共分散構造分析モデルを用いた。その結果、まず、信頼性は日本及び米国のSNSユーザーの広告態度に正の影響を与えることが明らかになった。また、情報性、インセンティブ性、そして主観的規範は米国と日本の間で異なるパターンを示していることが確認された。そして、広告に対する態度は両国ともユーザーの行動意向に強い影響を与えることが判明した。本研究は、SNS広告の国際的な活用における文化の役割について検証することにより、国際マーケティングの研究領域に理論的・実証的知見を示すことができた。
AbstractList ソーシャルネットワークサービス(以下、SNS)の急速な成長にもかかわらず、SNS広告の特徴とその効果に関する実証的研究は限定的である。また、既存研究の大半は、ローカル市場の観点から議論されており、異文化の観点からSNS広告の有効性を検討した研究は非常に乏しい。そこで本研究は、広告価値及び社会的要因が、SNS広告に対する態度と行動意向にどのような影響を与えるかを異文化コンテクストで検証することを目的とする。分析に当たっては、日本と米国のSNSユーザーを対象に実施した質問紙調査結果を元に、共分散構造分析モデルを用いた。その結果、まず、信頼性は日本及び米国のSNSユーザーの広告態度に正の影響を与えることが明らかになった。また、情報性、インセンティブ性、そして主観的規範は米国と日本の間で異なるパターンを示していることが確認された。そして、広告に対する態度は両国ともユーザーの行動意向に強い影響を与えることが判明した。本研究は、SNS広告の国際的な活用における文化の役割について検証することにより、国際マーケティングの研究領域に理論的・実証的知見を示すことができた。
Author 金, 炯中
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Johnston, W. J., Khalil, S., Nhat Hahn Le, A., & Cheng, J. M.-S.(2018). Behavioral Implications of International Social Media Advertising: An Investigation of Intervening and Contingency Factors. Journal of International Marketing, 26(2), 43-61.
Fornell, C., & Larcker, D.F.(1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
電通(2021).2020年日本の広告費.
Iyengar, R., Han, S., & Gupta, S.(2009). Do friends influence purchases in a social network? Harvard Business School Working Paper, 1-34.
Tsang, M., Ho, S., & Liang, T.(2004). Consumer attitudes toward mobile advertising: an empirical study. International Journal of Electronic Commerce, 8(3), 65-78.
Duffett, R. G.(2015). Facebook advertising’s influence on intention-to-purchase and purchase amongst Millennials. Internet Research, 25(4), 498-526.
Nielsen.(2021). Beyond martech: building trust with consumers and engaging where sentiment in high. (https://www.nielsen.com/us/en/insights/article/2021/beyond-martech-building-trust-with-consumers-andengaging-where-sentiment-is-high/, 参照日2022年2月16日)
Gironda, J. T., & Korgaonkar, P. K.(2018). iSpy Tailored versus Invasive Ads and Consumers’ Perceptions of Personalized Advertising. Electronic Commerce Research and Applications, 29, 64-77.
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Hudson, S., Li, H., Martin, R., & Madden, T.(2016). The influence of social media interactions on consumerbrand relationships: A three-country study of brand perception and marketing behaviors. International Journal of Research in Marketing, 33(1), 27-41.
Fishbein, M., & Ajzen, I.(1975). Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research. Addison-Wesley, Reading, MA.
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Kalakota, R., & Robinsin, M.(2002). M-Business: The Race to Mobility, McGraw-Hill.
Ducoffe, R. H.(1996). Advertising value and advertising on the Web. Journal of Advertising Research, 36(5), 21-35.
Jung, J., Shim, S.W., Jin, H.S., & Khang, H.(2016). Factors affecting attitudes and behavioural intention towards social networking advertising: a case of Facebook users in South Korea. International Journal of Advertising, 35(2), 248-265.
Ajzen, I.(1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50, 179-211.
Chia-Ling, L., Sinkovics, R., Pezderka, N., & Haghirian, P.(2012). Determinants of consumer perceptions toward mobile advertising: a comparison between Japan and Austria. Journal of Interactive Marketing, 26(1), 21-32.
MAGNA.(2022). Global advertising market reaches new heights, and exceeds pre-covid levels. (https://magnaglobal.com/global-advertising-market-reachesnew-heights-and-exceeds-pre-covid-levels/, 参照日 2022年2月16日)
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Polly, R. W., & Mittal, B.(1993). Here’s the beef: factors, determinants, and segments in consumer criticism of advertising. Journal of Marketing, 57(3), 99-114.
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MacKenzie, S.B., & Lutz, R.J.(1989). An empirical examination of the structural antecedents of attitude toward the ad in an advertising pretesting context. Journal of Marketing, 52(2), 48-65.
Liu, C.L.E., Sinkovics, R. R., Pezderka, N., & Haghirian, P.(2012). Determinants of consumer perceptions toward Mobile Advertising-A comparison between Japan and Austria. Journal of Interactive Marketing, 26(1), 21-32.
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Hofstede, G., Hofstede, G. J. & Minkov, M.(2010). Cultures and Organizations: Software of the mind. Third Edition. McGrawHill.
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Moon, J., & Kim, Y.(2001). Extending the TAM for a World-Wide-Web context. Information & Management, 38, 217-230.
Richard, J.E., & Meuli, P.(2013). Exploring and modeling digital natives’ intention to use permission-based location aware mobile advertising. Journal of marketing Management, 29(5/6), 698-719.
Shareef, M. A., Mukerji, B., Dwivedi, Y. K., Rana, N. P., & Islam, R.(2017). Social media marketing: Comparative effect of advertisement sources. Journal of Retailing and Consumer Services, 46, 58-69.
Bagozzi, R.P., & Yi, Y.(1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94.
Podsakoff, P. M., & Organ, D. W.(1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531-544.
Hall, E.T.(1976). Beyond culture. New York: Doubleday.
金炯中(2019).「SNS広告の反応に関する異国間分析─日本と韓国の大学生を対象に─」『国際ビジネス研究』11(2), 15-29
Taylor, D.G., Lewin, J.E., & Strutton, D.(2011). Friends, fans, and followers: Do ads work on social networks? How gender and age shape receptivity. Journal of Advertising Research, 51(1), 258-275.
Greyser, S. A., & Bauer, R. A.(1968). Advertising in America: the consumer view. MA: Harvard University Press.
Hair, J. F., Black, W.C., Babin, B.J., Anderson, R.E., & Tatham, R.L.(2010). Multivariate Data Analysis, Pearson Prentice Hall.
Okazaki, S., & Taylors, C. R.(2013). Social media and international advertising: Theoretical challenges and future directions. International Marketing Review, 30(1), 56-71.
総務省(2021).情報通信白書
References_xml – reference: Kim, H.W., Gupta, S., & Koh, J.(2011). Investigating the intention to purchase digital items in Social Networking Communities: A Customer Value Perspective. Information & Management, 48, 228-234.
– reference: Chia-Ling, L., Sinkovics, R., Pezderka, N., & Haghirian, P.(2012). Determinants of consumer perceptions toward mobile advertising: a comparison between Japan and Austria. Journal of Interactive Marketing, 26(1), 21-32.
– reference: Duffett, R. G.(2015). Facebook advertising’s influence on intention-to-purchase and purchase amongst Millennials. Internet Research, 25(4), 498-526.
– reference: Ajzen, I.(1980). Understanding attitudes and prediction social behavior. Englewood Cliffs, NJ: Prentice-Hall.
– reference: Moon, J., & Kim, Y.(2001). Extending the TAM for a World-Wide-Web context. Information & Management, 38, 217-230.
– reference: Bagozzi, R.P., & Yi, Y.(1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94.
– reference: Hudson, S., Li, H., Martin, R., & Madden, T.(2016). The influence of social media interactions on consumerbrand relationships: A three-country study of brand perception and marketing behaviors. International Journal of Research in Marketing, 33(1), 27-41.
– reference: Polly, R. W., & Mittal, B.(1993). Here’s the beef: factors, determinants, and segments in consumer criticism of advertising. Journal of Marketing, 57(3), 99-114.
– reference: Nielsen.(2021). Beyond martech: building trust with consumers and engaging where sentiment in high. (https://www.nielsen.com/us/en/insights/article/2021/beyond-martech-building-trust-with-consumers-andengaging-where-sentiment-is-high/, 参照日2022年2月16日)
– reference: Ajzen, I.(1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50, 179-211.
– reference: Hair, J. F., Black, W.C., Babin, B.J., Anderson, R.E., & Tatham, R.L.(2010). Multivariate Data Analysis, Pearson Prentice Hall.
– reference: University of Massachusetts Dartmouth Center for Marketing Research(. 2020). The Fortune 500 adopt to the sudden and unprecedented COVID-19 global pandemic: How the Pandemic Impacted Social Media Use Among the Fortune 500.
– reference: Hofstede, G., Hofstede, G. J. & Minkov, M.(2010). Cultures and Organizations: Software of the mind. Third Edition. McGrawHill.
– reference: Kalakota, R., & Robinsin, M.(2002). M-Business: The Race to Mobility, McGraw-Hill.
– reference: Gironda, J. T., & Korgaonkar, P. K.(2018). iSpy Tailored versus Invasive Ads and Consumers’ Perceptions of Personalized Advertising. Electronic Commerce Research and Applications, 29, 64-77.
– reference: Podsakoff, P. M., & Organ, D. W.(1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531-544.
– reference: Ducoffe, R. H.(1996). Advertising value and advertising on the Web. Journal of Advertising Research, 36(5), 21-35.
– reference: Jung, J., Shim, S.W., Jin, H.S., & Khang, H.(2016). Factors affecting attitudes and behavioural intention towards social networking advertising: a case of Facebook users in South Korea. International Journal of Advertising, 35(2), 248-265.
– reference: Greyser, S. A., & Bauer, R. A.(1968). Advertising in America: the consumer view. MA: Harvard University Press.
– reference: Iyengar, R., Han, S., & Gupta, S.(2009). Do friends influence purchases in a social network? Harvard Business School Working Paper, 1-34.
– reference: Wang, U., & Sun, S.(2010). Assessing beliefs, attitudes, and behavioral responses toward online advertising in three countries. International Business Review, 19(1), 333-344.
– reference: We Are Social & Hootsuite(2021). Digital 2021.( https://datareportal.com/ reports/digital-2021-united-statesof-america, 参照日2022年2月16日)
– reference: Shareef, M. A., Mukerji, B., Dwivedi, Y. K., Rana, N. P., & Islam, R.(2017). Social media marketing: Comparative effect of advertisement sources. Journal of Retailing and Consumer Services, 46, 58-69.
– reference: Hall, E.T.(1976). Beyond culture. New York: Doubleday.
– reference: MacKenzie, S.B., & Lutz, R.J.(1989). An empirical examination of the structural antecedents of attitude toward the ad in an advertising pretesting context. Journal of Marketing, 52(2), 48-65.
– reference: Taylor, D.G., Lewin, J.E., & Strutton, D.(2011). Friends, fans, and followers: Do ads work on social networks? How gender and age shape receptivity. Journal of Advertising Research, 51(1), 258-275.
– reference: MAGNA.(2022). Global advertising market reaches new heights, and exceeds pre-covid levels. (https://magnaglobal.com/global-advertising-market-reachesnew-heights-and-exceeds-pre-covid-levels/, 参照日 2022年2月16日)
– reference: Liu, C.L.E., Sinkovics, R. R., Pezderka, N., & Haghirian, P.(2012). Determinants of consumer perceptions toward Mobile Advertising-A comparison between Japan and Austria. Journal of Interactive Marketing, 26(1), 21-32.
– reference: Roman, S., & Cuestas, P.J.(2008). The perceptions of consumers regarding online retailers’ ethics and their relationship with consumers’ general internet expertise and word of mouth: A preliminary analysis. Journal of Business Ethics, 83(4), 641-656.
– reference: 電通(2021).2020年日本の広告費.
– reference: サイバーコミュニケーションズ・D2C・電通・電通デジタル(2021).「2020年日本の広告費 インターネット広告媒体費詳細分析」
– reference: Brackett, L., & Carr, B.(2001). Cyberspace advertising vs. other media: consumer vs mature student attitudes. Journal of Advertising Research, 41(5), 23-32.
– reference: Fishbein, M., & Ajzen, I.(1975). Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research. Addison-Wesley, Reading, MA.
– reference: Fornell, C., & Larcker, D.F.(1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
– reference: Okazaki, S., & Taylors, C. R.(2013). Social media and international advertising: Theoretical challenges and future directions. International Marketing Review, 30(1), 56-71.
– reference: Tsang, M., Ho, S., & Liang, T.(2004). Consumer attitudes toward mobile advertising: an empirical study. International Journal of Electronic Commerce, 8(3), 65-78.
– reference: 外務省(2021).海外進出日系企業拠点数調査.(https://www.mofa.go.jp)
– reference: 総務省(2021).情報通信白書.
– reference: Johnston, W. J., Khalil, S., Nhat Hahn Le, A., & Cheng, J. M.-S.(2018). Behavioral Implications of International Social Media Advertising: An Investigation of Intervening and Contingency Factors. Journal of International Marketing, 26(2), 43-61.
– reference: 金炯中(2019).「SNS広告の反応に関する異国間分析─日本と韓国の大学生を対象に─」『国際ビジネス研究』11(2), 15-29
– reference: Richard, J.E., & Meuli, P.(2013). Exploring and modeling digital natives’ intention to use permission-based location aware mobile advertising. Journal of marketing Management, 29(5/6), 698-719.
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