特異な出来事が変える組織の構造と過程 発展期のリゾートトラストでの顧客志向型組織変革の事例分析
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| Published in | AAOS Transactions Vol. 13; no. 2; pp. 29 - 40 |
|---|---|
| Main Authors | , |
| Format | Journal Article |
| Language | Japanese |
| Published |
特定非営利活動法人 組織学会
10.02.2025
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| Online Access | Get full text |
| ISSN | 2758-2795 |
| DOI | 10.11207/aaostrans.2024-016 |
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| Author | 若林, 直樹 田原, 慎介 |
|---|---|
| Author_xml | – sequence: 1 fullname: 若林, 直樹 organization: 京都大学経営管理大学院 – sequence: 1 fullname: 田原, 慎介 organization: 公立諏訪東京理科大学 |
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| References | Morgeson, F. P., Mitchell, T. R., & Liu, D. （2015）. Event system theory: An event-oriented approach to the organizational sciences. Academy of Management Review, 40, 515-537. https://doi.org/10.5465/amr.2012.0099 Deshpande, R., Farley, J. U., & Webster, F. E., Jr. （1993）. Corporate culture, customer orientation, and innovativeness in Japanese firms: A quadrad analysis. Journal of Marketing, 57, 23-37. https://doi.org/10.2307/1252055 Yamaoka, T. （2015）. Henkaku to paradokkusu no soshiki ron ［Change and paradox in organizations］. Chuo keizaisha （in Japanese）. Lee, J., & Day, G. S. （2019）. Designing customer-centric organization structures: Toward the fluid marketing organization. In R. M. Palmatier, C. Moorman & J. Lee （eds.）. Handbook on customer centricity: Strategies for Building （pp. 108-132）. Edward Elgar. https://doi.org/10.4337/9781788113601.00011 Grönroos, C. （2007）. Service management and marketing: Customer management in service competition. 3rd ed. Wiley. Klonek, F. E., Kanse, L., Wee, S., Runneboom, C., & Parker, S. K. （2022）. Did the COVID-19 lock-down make us better at working in virtual teams? Small Group Research, 53, 185-206. https://doi.org/10.1177/10464964211008991 Cummings, T. G., & Worley C. G. （2015）. Organization development & change, 10th ed. Cengage Learning. Morgen, N. A., Clark, B. H., & Vorhies, D. W. （2019）. Market-oriented culture and customer feedback processes. In R. M. Palmatier, C. Moorman & J. Lee（eds.）. Handbook on customer centricity: Strategies for Building （pp. 43-78）. Edward Elgar. https://doi.org/10.4337/9781788113601.00009 Langley, A., Smallman, C., Tsoukas, H., & Van de Ven, A. H. （2013）. Process studies of change in organization and management: Unveiling temporality, activity, and flow. Academy of Management Journal, 56, 1-13. https://doi.org/10.5465/amj.2013.4001 Mohr, L. （1982）. Explaining organizational behavior. Jossey-Bass. Langley, A., Smallman, C., Tsoukas, H., & Van de Ven, A. （2009）. Call for papers: Special research forum on process studies of change in organization and management. Academy of Management Journal, 52, 629-630. Moorman, C., & Day, G. S. （2016）. Organizing for marketing excellence. Journal of Marketing, 80, 6-35. https://doi.org/10.1509/jm.15.0423 Beeler, L., Zablah, A., & Johnston, W. J. （2017）. How critical events shape the evolution of sales organizations: A case study of a business-to-business services firm. Journal of Business Research, 74, 66-76. https://doi.org/10.1016/j.jbusres.2017.01.011 Gulati, R. （2009）. Reorganize for resilience: Putting customer at the center of your business. Harvard Business School Press. Rousseau, D. M., & Have, S. T. （2022）. Evidence-based change management. Organizational Dynamics, 51, 1-13. https://doi.org/10.1016/j.orgdyn.2022.100899. Eisenhardt, K. M. （1989）. Building theories from case study research. Academy of Management Review, 14, 532-550. https://doi.org/10.2307/258557 Hochwarter, W. A., Rosen, C. C., Jordan, S. L., Ferris, G. R., Ejaz, A., & Maher, L. P. （2020）. Perceptions of organizational politics research: Past, present, and future. Journal of Management, 46, 879-907. https://doi.org/10.1177/0149206319898506 Yin, R. K. （2009）. Case study research: Design and methods. 4th ed. Sage Publications. Pettigrew, A. M. （1990）. Longitudinal field research on change: Theory and practice. Organization Science, 1, 267-292. https://doi.org/10.1287/orsc.1.3.267 Li, M. Y., Makino, S., Luo, L., & Jiang, C. （2022）. Entrepreneurial passion and organizational innovation: The moderating effects of events and the competence to exploit events. Asia Pacific Journal of Management, 41, 549-582. https://doi.org/10.1007/s10490-022-09853-6 |
| References_xml | – reference: Deshpande, R., Farley, J. U., & Webster, F. E., Jr. （1993）. Corporate culture, customer orientation, and innovativeness in Japanese firms: A quadrad analysis. Journal of Marketing, 57, 23-37. https://doi.org/10.2307/1252055 – reference: Yin, R. K. （2009）. Case study research: Design and methods. 4th ed. Sage Publications. – reference: Morgen, N. A., Clark, B. H., & Vorhies, D. W. （2019）. Market-oriented culture and customer feedback processes. In R. M. Palmatier, C. Moorman & J. Lee（eds.）. Handbook on customer centricity: Strategies for Building （pp. 43-78）. Edward Elgar. https://doi.org/10.4337/9781788113601.00009 – reference: Cummings, T. G., & Worley C. G. （2015）. Organization development & change, 10th ed. Cengage Learning. – reference: Mohr, L. （1982）. Explaining organizational behavior. Jossey-Bass. – reference: Rousseau, D. M., & Have, S. T. （2022）. Evidence-based change management. Organizational Dynamics, 51, 1-13. https://doi.org/10.1016/j.orgdyn.2022.100899. – reference: Li, M. Y., Makino, S., Luo, L., & Jiang, C. （2022）. Entrepreneurial passion and organizational innovation: The moderating effects of events and the competence to exploit events. Asia Pacific Journal of Management, 41, 549-582. https://doi.org/10.1007/s10490-022-09853-6 – reference: Klonek, F. E., Kanse, L., Wee, S., Runneboom, C., & Parker, S. K. （2022）. Did the COVID-19 lock-down make us better at working in virtual teams? Small Group Research, 53, 185-206. https://doi.org/10.1177/10464964211008991 – reference: Pettigrew, A. M. （1990）. Longitudinal field research on change: Theory and practice. Organization Science, 1, 267-292. https://doi.org/10.1287/orsc.1.3.267 – reference: Moorman, C., & Day, G. S. （2016）. Organizing for marketing excellence. Journal of Marketing, 80, 6-35. https://doi.org/10.1509/jm.15.0423 – reference: Gulati, R. （2009）. Reorganize for resilience: Putting customer at the center of your business. Harvard Business School Press. – reference: Beeler, L., Zablah, A., & Johnston, W. J. （2017）. How critical events shape the evolution of sales organizations: A case study of a business-to-business services firm. Journal of Business Research, 74, 66-76. https://doi.org/10.1016/j.jbusres.2017.01.011 – reference: Eisenhardt, K. M. （1989）. Building theories from case study research. Academy of Management Review, 14, 532-550. https://doi.org/10.2307/258557 – reference: Langley, A., Smallman, C., Tsoukas, H., & Van de Ven, A. H. （2013）. Process studies of change in organization and management: Unveiling temporality, activity, and flow. Academy of Management Journal, 56, 1-13. https://doi.org/10.5465/amj.2013.4001 – reference: Hochwarter, W. A., Rosen, C. C., Jordan, S. L., Ferris, G. R., Ejaz, A., & Maher, L. P. （2020）. Perceptions of organizational politics research: Past, present, and future. Journal of Management, 46, 879-907. https://doi.org/10.1177/0149206319898506 – reference: Langley, A., Smallman, C., Tsoukas, H., & Van de Ven, A. （2009）. Call for papers: Special research forum on process studies of change in organization and management. Academy of Management Journal, 52, 629-630. – reference: Morgeson, F. P., Mitchell, T. R., & Liu, D. （2015）. Event system theory: An event-oriented approach to the organizational sciences. Academy of Management Review, 40, 515-537. https://doi.org/10.5465/amr.2012.0099 – reference: Yamaoka, T. （2015）. Henkaku to paradokkusu no soshiki ron ［Change and paradox in organizations］. Chuo keizaisha （in Japanese）. – reference: Lee, J., & Day, G. S. （2019）. Designing customer-centric organization structures: Toward the fluid marketing organization. In R. M. Palmatier, C. Moorman & J. Lee （eds.）. Handbook on customer centricity: Strategies for Building （pp. 108-132）. Edward Elgar. https://doi.org/10.4337/9781788113601.00011 – reference: Grönroos, C. （2007）. Service management and marketing: Customer management in service competition. 3rd ed. Wiley. |
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| Subtitle | 発展期のリゾートトラストでの顧客志向型組織変革の事例分析 |
| Title | 特異な出来事が変える組織の構造と過程 |
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