Detecting Operator Errors in Cloud Maintenance Operations

• Published in: 2016 IEEE International Conference on Cloud Computing Technology and Science (CloudCom) pp. 639 - 644
• Main Author: Vetter, Arthur
• Format: Conference Proceeding
• Language: English
• Published: IEEE 01.12.2016
• Subjects: Business; Cloud computing; IT Service Management; Maintenance engineering; Monitoring; Servers; TOSCA; XML; XML Nets

IT services built from cloud applications are subject of several maintenance operations like upgrades, reconfigurations, or redeployments. Monitoring those changes is crucial to detect operator errors, which are a main source of service failures. Another challenge, which exacerbates operator errors...