Managing the Current Customization of Process Related IT-Services

• Published in: 2010 43rd Hawaii International Conference on System Sciences pp. 1 - 10
• Main Authors: Brocke, H., Uebernickel, F., Brenner, W.
• Format: Conference Proceeding
• Language: English
• Published: IEEE 01.01.2010
• Subjects: Automation; Conference management; Context-aware services; Cost accounting; Customer relationship management; Local area networks; Personnel; Portfolios; Standardization; Wide area networks

IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer's business processes. This enables diversification as well as transparency in costs and services vis-a-vis the customer to be achieved. Such services however, appear too...