Evaluation of Knowledge Management System Using House of Quality Method in Private Banking Industry

• Published in: 2019 International Conference on Information Management and Technology (ICIMTech) Vol. 1; pp. 239 - 243
• Main Authors: Putri, Nuril Kusumawardani Soeprapto, Qing, Carolyn Hong Gui, Kuncoro, Engkos Achmad, Goenadi, Elvin
• Format: Conference Proceeding
• Language: English
• Published: IEEE 01.08.2019
• Subjects: Banking; HoQ; house of quality; Information systems; KMS; Knowledge management; knowledge management system; Organizations; private banking industry; Unified modeling language

The purpose of this paper is to describe the evaluation of knowledge management system (KMS) using House of Quality Method for several branches of private banking industry in Indonesia. The high-level house of quality matrix was modified and used as a tool to evaluate the ongoing KMS implementation....