A group problem solving approach to business process redesign: combating organized crime in Amsterdam

This paper presents and evaluates an approach that can be used to support modifications both in an organization (reengineering) and especially, in its supporting information systems. The approach is a blend of the (group) problem solving approach from Delft University of Technology with work involvi...

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Bibliographic Details
Published inProceedings of the Twenty-Eighth Annual Hawaii International Conference on System Sciences Vol. 4; pp. 493 - 502 vol.4
Main Authors de Vreede, G.-J., Sol, H.G., Dickson, G.W.
Format Conference Proceeding
LanguageEnglish
Published IEEE Comput. Soc. Press 1995
Subjects
Business process re-engineering
Educational institutions
Engineering management
Information systems
Information technology
Management information systems
Performance evaluation
Problem-solving
Systems engineering and theory
Technology management
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Summary:This paper presents and evaluates an approach that can be used to support modifications both in an organization (reengineering) and especially, in its supporting information systems. The approach is a blend of the (group) problem solving approach from Delft University of Technology with work involving group decision support in the context of information system design coming from the University of Minnesota. A study performed at the Amsterdam Municipal Police Force is used to illustrate and evaluate this approach. Results from this experience show the effectiveness and efficiency of the approach and point toward directions for enhancements.< >
ISBN:0818669306
9780818669309
DOI:10.1109/HICSS.1995.375700