Associations between emotional intelligence and doctor burnout, job satisfaction and patient satisfaction
Medical Education 2011: 45: 835–842 CONTEXT The occupational health literature has long been dominated by stress‐related topics. A more contemporary perspective suggests using a positive approach in the form of a health model focused on what is right with people, such as feelings of well‐being and...
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| Published in | Medical education Vol. 45; no. 8; pp. 835 - 842 |
|---|---|
| Main Authors | , , , , , , |
| Format | Journal Article |
| Language | English |
| Published |
Oxford, UK
Blackwell Publishing Ltd
01.08.2011
Wiley-Blackwell |
| Subjects | |
| Online Access | Get full text |
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| Abstract | Medical Education 2011: 45: 835–842
CONTEXT The occupational health literature has long been dominated by stress‐related topics. A more contemporary perspective suggests using a positive approach in the form of a health model focused on what is right with people, such as feelings of well‐being and satisfaction.
OBJECTIVES Using a positive perspective and multi‐source data collection, this study investigated the inter‐relationships among emotional intelligence (EI), patient satisfaction, doctor burnout and job satisfaction.
METHODS In this observational study, 110 internists and 2872 out‐patients were surveyed in face‐to‐face interviews.
RESULTS Higher self‐rated EI was significantly associated with less burnout (p < 0.001) and higher job satisfaction (p < 0.001). Higher patient satisfaction was correlated with less burnout (p < 0.01). Less burnout was found to be associated with higher job satisfaction (p < 0.001).
CONCLUSIONS This study identified EI as a factor in understanding doctors’ work‐related issues. Given the multi‐dimensional nature of EI, refinement of the definition of EI and the construct validity of EI as rated by others require further examination. |
|---|---|
| AbstractList | Medical Education 2011: 45: 835–842
CONTEXT The occupational health literature has long been dominated by stress‐related topics. A more contemporary perspective suggests using a positive approach in the form of a health model focused on what is right with people, such as feelings of well‐being and satisfaction.
OBJECTIVES Using a positive perspective and multi‐source data collection, this study investigated the inter‐relationships among emotional intelligence (EI), patient satisfaction, doctor burnout and job satisfaction.
METHODS In this observational study, 110 internists and 2872 out‐patients were surveyed in face‐to‐face interviews.
RESULTS Higher self‐rated EI was significantly associated with less burnout (p < 0.001) and higher job satisfaction (p < 0.001). Higher patient satisfaction was correlated with less burnout (p < 0.01). Less burnout was found to be associated with higher job satisfaction (p < 0.001).
CONCLUSIONS This study identified EI as a factor in understanding doctors’ work‐related issues. Given the multi‐dimensional nature of EI, refinement of the definition of EI and the construct validity of EI as rated by others require further examination. The occupational health literature has long been dominated by stress-related topics. A more contemporary perspective suggests using a positive approach in the form of a health model focused on what is right with people, such as feelings of well-being and satisfaction. Using a positive perspective and multi-source data collection, this study investigated the inter-relationships among emotional intelligence (EI), patient satisfaction, doctor burnout and job satisfaction. In this observational study, 110 internists and 2872 out-patients were surveyed in face-to-face interviews. Higher self-rated EI was significantly associated with less burnout (p<0.001) and higher job satisfaction (p<0.001). Higher patient satisfaction was correlated with less burnout (p<0.01). Less burnout was found to be associated with higher job satisfaction (p<0.001). This study identified EI as a factor in understanding doctors' work-related issues. Given the multi-dimensional nature of EI, refinement of the definition of EI and the construct validity of EI as rated by others require further examination. Medical Education 2011: 45: 835-842 CONTEXT The occupational health literature has long been dominated by stress-related topics. A more contemporary perspective suggests using a positive approach in the form of a health model focused on what is right with people, such as feelings of well-being and satisfaction. OBJECTIVES Using a positive perspective and multi-source data collection, this study investigated the inter-relationships among emotional intelligence (EI), patient satisfaction, doctor burnout and job satisfaction. METHODS In this observational study, 110 internists and 2872 out-patients were surveyed in face-to-face interviews. RESULTS Higher self-rated EI was significantly associated with less burnout (p<0.001) and higher job satisfaction (p<0.001). Higher patient satisfaction was correlated with less burnout (p<0.01). Less burnout was found to be associated with higher job satisfaction (p<0.001). CONCLUSIONS This study identified EI as a factor in understanding doctors' work-related issues. Given the multi-dimensional nature of EI, refinement of the definition of EI and the construct validity of EI as rated by others require further examination. The occupational health literature has long been dominated by stress-related topics. A more contemporary perspective suggests using a positive approach in the form of a health model focused on what is right with people, such as feelings of well-being and satisfaction.CONTEXTThe occupational health literature has long been dominated by stress-related topics. A more contemporary perspective suggests using a positive approach in the form of a health model focused on what is right with people, such as feelings of well-being and satisfaction.Using a positive perspective and multi-source data collection, this study investigated the inter-relationships among emotional intelligence (EI), patient satisfaction, doctor burnout and job satisfaction.OBJECTIVESUsing a positive perspective and multi-source data collection, this study investigated the inter-relationships among emotional intelligence (EI), patient satisfaction, doctor burnout and job satisfaction.In this observational study, 110 internists and 2872 out-patients were surveyed in face-to-face interviews.METHODSIn this observational study, 110 internists and 2872 out-patients were surveyed in face-to-face interviews.Higher self-rated EI was significantly associated with less burnout (p<0.001) and higher job satisfaction (p<0.001). Higher patient satisfaction was correlated with less burnout (p<0.01). Less burnout was found to be associated with higher job satisfaction (p<0.001).RESULTSHigher self-rated EI was significantly associated with less burnout (p<0.001) and higher job satisfaction (p<0.001). Higher patient satisfaction was correlated with less burnout (p<0.01). Less burnout was found to be associated with higher job satisfaction (p<0.001).This study identified EI as a factor in understanding doctors' work-related issues. Given the multi-dimensional nature of EI, refinement of the definition of EI and the construct validity of EI as rated by others require further examination.CONCLUSIONSThis study identified EI as a factor in understanding doctors' work-related issues. Given the multi-dimensional nature of EI, refinement of the definition of EI and the construct validity of EI as rated by others require further examination. |
| Author | Liu, Yi-Tien Yen, Cheng-Yo Weng, Hui-Ching Cheng, Yu-Jen Chang, Chi-Chang Hung, Chao-Ming Huang, Chih-Kun |
| Author_xml | – sequence: 1 givenname: Hui-Ching surname: Weng fullname: Weng, Hui-Ching organization: Department of Health Management, I-Shou University, Kaoshiung, Taiwan – sequence: 2 givenname: Chao-Ming surname: Hung fullname: Hung, Chao-Ming organization: Department of General Surgery, E-Da Hospital, Department of Medical Nurtition, I-Shou University, Kaoshiung, Taiwan – sequence: 3 givenname: Yi-Tien surname: Liu fullname: Liu, Yi-Tien organization: Department of Plastic Surgery, E-Da Hospital, Department of Healthcare Management, I-Shou University, Kaoshiung, Taiwan – sequence: 4 givenname: Yu-Jen surname: Cheng fullname: Cheng, Yu-Jen organization: Department of Chest Surgery, E-Da Hospital, Department of Health Management, I-Shou University, Kaoshiung, Taiwan – sequence: 5 givenname: Cheng-Yo surname: Yen fullname: Yen, Cheng-Yo organization: Department of Orthopedics, E-Da Hospital, Department of Physical Therapy, I-Shou University, Kaoshiung, Taiwan – sequence: 6 givenname: Chi-Chang surname: Chang fullname: Chang, Chi-Chang organization: Department of Obstetrics & Gynecology, E-Da Hospital, Department of Nursing, I-Shou University, Kaoshiung, Taiwan – sequence: 7 givenname: Chih-Kun surname: Huang fullname: Huang, Chih-Kun organization: Department of Chest Surgery, E-Da Hospital, Department of Health Management, I-Shou University, Kaoshiung, Taiwan |
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| Keywords | Affect affectivity Association Physician patient relation Intelligence Physician Emotion emotionality Job satisfaction Public health Occupational burnout |
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| References | Kline R. Principles and Practice of Structural Equation Modelling. New York, NY: Guilford Press 2005;45-62. Capuzzo M, Gilli G, Paparella L, Gritti G, Gambi D, Bianconi M, Giunta F, Buccoliero C, Alvisi R. Factors predictive of patient satisfaction with anaesthesia. Anesth Analg 2007;105:435-42. Bagozzi RP, Yi Y. On the evaluation of structural equation models. J Acad Market Sci 1988;16:74-94. Weng HC, Chen HC, Chen HJ, Lu K, Hung SY. Doctors' emotional intelligence and the patient-doctor relationship. Med Educ 2008;42:703-11. Wright TA, Cropanzano R. The role of organisational behaviour in occupational health psychology: a view as we approach the millennium. J Occup Health Psychol 2000;5:5-10. Ko HH, Zhang H, Telford JJ, Enns R. Factors influencing patient satisfaction when undergoing endoscopic procedures. Gastrointest Endosc 2009;69:883-91. Macik-Frey M, Quick JC. Advances in occupational health: from a stressful beginning to a positive future. J Manage 2007;33:809-40. Pau AK, Croucher R. Emotional intelligence and perceived stress in dental undergraduates. J Dent Educ 2003;67:1023-8. Birks Y, McKendree J, Watt I. Emotional intelligence and perceived stress in health care students: a multi-institutional, multi-professional survey. BMC Med Educ 2009;9:61-8. Bowling NA, Hammond GD. A meta-analytic examination of the construct validity of the Michigan Organizational Assessment Questionnaire job satisfaction subscale. J Vocat Behav 2008;73:63-77. Davies M, Stankov L, Roberts RD. Emotional intelligence: in search of an elusive construct. J Pers Soc Psychol 1998;75:989-1015. Elam CL, Stratton T, Andrykowski M. Measuring the emotional intelligence of medical school matriculants. Acad Med 2001;76:507-8. Borges NJ, Stratton TD, Wagner PJ, Elam CL. Emotional intelligence and medical specialty choice: findings from three empirical studies. Med Educ 2009;43:565-72. Law KS, Wong CS, Song L. The construct and criterion validity of emotional intelligence and its potential utility for management studies. J Appl Psychol 2004;89:483-96. Mayer JD, Salovey P. What is Emotional Intelligence? New York, NY: Basic Books 1997;10-1. Argentero P, Dell'Olivo B, Ferretti MS. Staff burnout and patient satisfaction with the quality of dialysis care. Am J Kidney Dis 2008;51:80-92. Wagner PJ, Moseley GC, Grant MM, Gore JR, Owens C. Physicians' emotional intelligence and patient satisfaction. Fam Med 2002;34:750-4. Maslach C, Jackson SE, Leiter EP. Maslach Burnout Inventory Manual, 3rd edn. Palo Alto, CA: Consulting Psychologists Press 1996. Sy T, Tram S, O'Hara LA. Relation of employee and manager emotional intelligence to job satisfaction and performance. J Vocat Behav 2006;68:461-73. Carr SE. Emotional intelligence in medical students: does it correlate with selection measures? Med Educ 2009;43:1069-77. Dyrbye LN, Thomas MR, Power DV et al. Burnout and serious thoughts of dropping out of medical school: a multi-institutional study. Acad Med 2010;85:94-102. James LR, Demaree RG, Wolf G. Rwg: an assessment of within-group inter-rater agreement. J Appl Psychol 1993;78:306-9. Brannick MT, Wahi MM, Arce M, Johnson HA, Nazian S, Goldin SB. Comparison of trait and ability measures of emotional intelligence in medical students. Med Educ 2009;43:1062-8. Jöreskog K, Sörbom D. lisrel 7: User's Reference Guide. Chicago, IL: Scientific Software International 1993. Bar-On R, Parker JDA. The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home. San Francisco, CA: 19 Jossey-Bass 2000;136-67. Goh L, Cameron PA, Mark P. Burnout in emergency physicians and trainees in Australasia. Emerg Med 1999;11:250-7. Myers D. The funds, friends, and faith of happy people. Am Psychol 2000;55:56-67. Lopes PN, Salovey P, Straus R. Emotional intelligence, personality, and the perceived quality of social relationships. Pers Indiv Differ 2003;35:641-58. Grewal D, Davidson HA. Emotional intelligence and graduate medical education. JAMA 2008;300:1200-2. 2009; 69 2009; 43 2007; 105 2000; 5 2002; 34 1981; 2 2004; 89 1988; 16 2003; 35 1997 1996 2005 1993 2008; 300 2008; 51 2008; 73 2007; 33 2010; 85 1993; 78 2006; 68 2000 2000; 55 2009; 9 1999; 11 2008; 42 1998; 75 2001; 76 2003; 67 |
| References_xml | – reference: Grewal D, Davidson HA. Emotional intelligence and graduate medical education. JAMA 2008;300:1200-2. – reference: Brannick MT, Wahi MM, Arce M, Johnson HA, Nazian S, Goldin SB. Comparison of trait and ability measures of emotional intelligence in medical students. Med Educ 2009;43:1062-8. – reference: Bagozzi RP, Yi Y. On the evaluation of structural equation models. J Acad Market Sci 1988;16:74-94. – reference: Davies M, Stankov L, Roberts RD. Emotional intelligence: in search of an elusive construct. J Pers Soc Psychol 1998;75:989-1015. – reference: Lopes PN, Salovey P, Straus R. Emotional intelligence, personality, and the perceived quality of social relationships. Pers Indiv Differ 2003;35:641-58. – reference: Weng HC, Chen HC, Chen HJ, Lu K, Hung SY. Doctors' emotional intelligence and the patient-doctor relationship. Med Educ 2008;42:703-11. – reference: Jöreskog K, Sörbom D. lisrel 7: User's Reference Guide. Chicago, IL: Scientific Software International 1993. – reference: Argentero P, Dell'Olivo B, Ferretti MS. Staff burnout and patient satisfaction with the quality of dialysis care. Am J Kidney Dis 2008;51:80-92. – reference: Ko HH, Zhang H, Telford JJ, Enns R. Factors influencing patient satisfaction when undergoing endoscopic procedures. Gastrointest Endosc 2009;69:883-91. – reference: Maslach C, Jackson SE, Leiter EP. Maslach Burnout Inventory Manual, 3rd edn. Palo Alto, CA: Consulting Psychologists Press 1996. – reference: Sy T, Tram S, O'Hara LA. Relation of employee and manager emotional intelligence to job satisfaction and performance. J Vocat Behav 2006;68:461-73. – reference: Myers D. The funds, friends, and faith of happy people. Am Psychol 2000;55:56-67. – reference: Law KS, Wong CS, Song L. The construct and criterion validity of emotional intelligence and its potential utility for management studies. J Appl Psychol 2004;89:483-96. – reference: Goh L, Cameron PA, Mark P. Burnout in emergency physicians and trainees in Australasia. Emerg Med 1999;11:250-7. – reference: Mayer JD, Salovey P. What is Emotional Intelligence? New York, NY: Basic Books 1997;10-1. – reference: Capuzzo M, Gilli G, Paparella L, Gritti G, Gambi D, Bianconi M, Giunta F, Buccoliero C, Alvisi R. Factors predictive of patient satisfaction with anaesthesia. Anesth Analg 2007;105:435-42. – reference: Wagner PJ, Moseley GC, Grant MM, Gore JR, Owens C. Physicians' emotional intelligence and patient satisfaction. Fam Med 2002;34:750-4. – reference: Dyrbye LN, Thomas MR, Power DV et al. Burnout and serious thoughts of dropping out of medical school: a multi-institutional study. Acad Med 2010;85:94-102. – reference: Borges NJ, Stratton TD, Wagner PJ, Elam CL. Emotional intelligence and medical specialty choice: findings from three empirical studies. Med Educ 2009;43:565-72. – reference: Birks Y, McKendree J, Watt I. Emotional intelligence and perceived stress in health care students: a multi-institutional, multi-professional survey. BMC Med Educ 2009;9:61-8. – reference: Bar-On R, Parker JDA. The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home. San Francisco, CA: 19 Jossey-Bass 2000;136-67. – reference: Wright TA, Cropanzano R. The role of organisational behaviour in occupational health psychology: a view as we approach the millennium. J Occup Health Psychol 2000;5:5-10. – reference: Kline R. Principles and Practice of Structural Equation Modelling. New York, NY: Guilford Press 2005;45-62. – reference: Pau AK, Croucher R. Emotional intelligence and perceived stress in dental undergraduates. J Dent Educ 2003;67:1023-8. – reference: Bowling NA, Hammond GD. A meta-analytic examination of the construct validity of the Michigan Organizational Assessment Questionnaire job satisfaction subscale. J Vocat Behav 2008;73:63-77. – reference: James LR, Demaree RG, Wolf G. Rwg: an assessment of within-group inter-rater agreement. J Appl Psychol 1993;78:306-9. – reference: Macik-Frey M, Quick JC. Advances in occupational health: from a stressful beginning to a positive future. J Manage 2007;33:809-40. – reference: Elam CL, Stratton T, Andrykowski M. Measuring the emotional intelligence of medical school matriculants. Acad Med 2001;76:507-8. – reference: Carr SE. Emotional intelligence in medical students: does it correlate with selection measures? Med Educ 2009;43:1069-77. – volume: 55 start-page: 56 year: 2000 end-page: 67 article-title: The funds, friends, and faith of happy people publication-title: Am Psychol – volume: 5 start-page: 5 year: 2000 end-page: 10 article-title: The role of organisational behaviour in occupational health psychology: a view as we approach the millennium publication-title: J Occup Health Psychol – start-page: 57 year: 2000 end-page: 81 – volume: 89 start-page: 483 year: 2004 end-page: 96 article-title: The construct and criterion validity of emotional intelligence and its potential utility for management studies publication-title: J Appl Psychol – start-page: 136 year: 2000 end-page: 67 – volume: 75 start-page: 989 year: 1998 end-page: 1015 article-title: Emotional intelligence: in search of an elusive construct publication-title: J Pers Soc Psychol – volume: 51 start-page: 80 year: 2008 end-page: 92 article-title: Staff burnout and patient satisfaction with the quality of dialysis care publication-title: Am J Kidney Dis – volume: 43 start-page: 565 year: 2009 end-page: 72 article-title: Emotional intelligence and medical specialty choice: findings from three empirical studies publication-title: Med Educ – volume: 78 start-page: 306 year: 1993 end-page: 9 article-title: Rwg: an assessment of within‐group inter‐rater agreement publication-title: J Appl Psychol – volume: 16 start-page: 74 year: 1988 end-page: 94 article-title: On the evaluation of structural equation models publication-title: J Acad Market Sci – volume: 300 start-page: 1200 year: 2008 end-page: 2 article-title: Emotional intelligence and graduate medical education publication-title: JAMA – volume: 35 start-page: 641 year: 2003 end-page: 58 article-title: Emotional intelligence, personality, and the perceived quality of social relationships publication-title: Pers Indiv Differ – year: 1996 – volume: 9 start-page: 61 year: 2009 end-page: 8 article-title: Emotional intelligence and perceived stress in health care students: a multi‐institutional, multi‐professional survey publication-title: BMC Med Educ – start-page: 45 year: 2005 – start-page: 10 year: 1997 – volume: 42 start-page: 703 year: 2008 end-page: 11 article-title: Doctors’ emotional intelligence and the patient–doctor relationship publication-title: Med Educ – volume: 68 start-page: 461 year: 2006 end-page: 73 article-title: Relation of employee and manager emotional intelligence to job satisfaction and performance publication-title: J Vocat Behav – volume: 85 start-page: 94 year: 2010 end-page: 102 article-title: Burnout and serious thoughts of dropping out of medical school: a multi‐institutional study publication-title: Acad Med – volume: 105 start-page: 435 year: 2007 end-page: 42 article-title: Factors predictive of patient satisfaction with anaesthesia publication-title: Anesth Analg – volume: 11 start-page: 250 year: 1999 end-page: 7 article-title: Burnout in emergency physicians and trainees in Australasia publication-title: Emerg Med – volume: 43 start-page: 1062 year: 2009 end-page: 8 article-title: Comparison of trait and ability measures of emotional intelligence in medical students publication-title: Med Educ – volume: 34 start-page: 750 year: 2002 end-page: 4 article-title: Physicians’ emotional intelligence and patient satisfaction publication-title: Fam Med – volume: 73 start-page: 63 year: 2008 end-page: 77 article-title: A meta‐analytic examination of the construct validity of the Michigan Organizational Assessment Questionnaire job satisfaction subscale publication-title: J Vocat Behav – volume: 33 start-page: 809 year: 2007 end-page: 40 article-title: Advances in occupational health: from a stressful beginning to a positive future publication-title: J Manage – volume: 76 start-page: 507 year: 2001 end-page: 8 article-title: Measuring the emotional intelligence of medical school matriculants publication-title: Acad Med – volume: 2 start-page: 363 year: 1981 end-page: 88 – volume: 43 start-page: 1069 year: 2009 end-page: 77 article-title: Emotional intelligence in medical students: does it correlate with selection measures? publication-title: Med Educ – volume: 67 start-page: 1023 year: 2003 end-page: 8 article-title: Emotional intelligence and perceived stress in dental undergraduates publication-title: J Dent Educ – year: 1993 – volume: 69 start-page: 883 year: 2009 end-page: 91 article-title: Factors influencing patient satisfaction when undergoing endoscopic procedures publication-title: Gastrointest Endosc |
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CONTEXT The occupational health literature has long been dominated by stress‐related topics. A more contemporary... The occupational health literature has long been dominated by stress-related topics. A more contemporary perspective suggests using a positive approach in the... Medical Education 2011: 45: 835-842 CONTEXT The occupational health literature has long been dominated by stress-related topics. A more contemporary... |
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| SubjectTerms | Adaptation, Psychological Adult Biological and medical sciences burnout Burnout, Professional - psychology Data collection Education Emotional Intelligence Female Health participants Humans intelligence Job Satisfaction Male Medical sciences Middle Aged Miscellaneous Occupational health Patient Satisfaction Physicians - psychology Public health. Hygiene Public health. Hygiene-occupational medicine Statistics as Topic Stress, Psychological - psychology |
| Title | Associations between emotional intelligence and doctor burnout, job satisfaction and patient satisfaction |
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