An Ensemble Sentiment Classification System of Twitter Data for Airline Services Analysis

• Published in: IEEE ... International Conference on Data Mining workshops pp. 1318 - 1325
• Main Authors: Wan, Yun, Gao, Qigang
• Format: Conference Proceeding Journal Article
• Language: English
• Published: IEEE 01.11.2015
• Subjects: Airline services analysis; Bayes methods; Bayesian analysis; Classification; Classification algorithms; Classifiers; Commercial aircraft; Commercial planes; Customers; Data mining; Decision trees; Ensemble classification; Sentiment analysis; Sentiment classification; Support vector machines; Training; Twitter; Twitter data mining
• ISSN: 2375-9259
• DOI: 10.1109/ICDMW.2015.7

In airline service industry, it is difficult to collect data about customers' feedback by questionnaires, but Twitter provides a sound data source for them to do customer sentiment analysis. However, little research has been done in the domain of Twitter sentiment classification about airline s...