CaT: A Category-oriented Transformer for Text and Sentiment Analysis in Japanese Hotel Overall Ratings Prediction

• Published in: International Symposium on Computing and Networking (Online) pp. 162 - 168
• Main Authors: Kusunoki, Zaku, Jiang, Shuai, Hou, Shengzhe, Kamei, Sayaka, Morimoto, Yasuhiko
• Format: Conference Proceeding
• Language: English
• Published: IEEE 26.11.2024
• Subjects: Analytical models; BERT; Deep learning; Dictionaries; Evaluation Prediction; Feature extraction; Fuses; Knowledge graphs; Natural Language Processing; Predictive models; Reviews; Sentiment analysis; Transformer; Transformers

Guest reviews on hotel booking websites typically include textual comments and numerical ratings. However, missing ratings and inconsistencies between textual comments and numerical ratings often confuse site users. Consequently, extracting a comprehensive numerical score from textual reviews has be...