Measuring Quality in the First House of Quality with Target-Oriented Multiattribute Preference Analysis

• Published in: 2017 International Conference on Management Science and Engineering (ICMSE) pp. 157 - 163
• Main Authors: Xin-Wei, Zhang, Shu-Rong, Tong, Eres, Hakki, Chun-Zhi, Li
• Format: Conference Proceeding
• Language: English
• Published: IEEE 01.08.2017
• Subjects: Aggregates; Aircraft; Buildings; Customer Expectation; Design for quality; Multi-attribute preference analysis; QFD; Quality; Quality function deployment; target

Quality is inherent in the Quality Function Deployment (QFD) and its building construct of house of quality. In QFD, customer needs are identified as inputs to the first house of quality and then transformed through several stages into various levels of parameters to design for quality. However, in...