AISTAR: An Intelligent System for Online IT Ticket Automation Recommendation

• Published in: 2018 IEEE International Conference on Big Data (Big Data) pp. 1875 - 1884
• Main Authors: Wang, Qing, Zeng, Chunqiu, Iyengar, S. S., Li, Tao, Shwartz, Larisa, Grabarnik, Genady Ya
• Format: Conference Proceeding
• Language: English
• Published: IEEE 01.12.2018
• Subjects: Automation; Business; Cognitive IT service management; Cold-start problem; Engines; Interactive recommender system; Monitoring; Multi-armed bandit model; Recommender systems; Taxonomy

An efficient delivery of IT services for increasingly complex IT environments demands an intelligent automated solution for resolving existing and potential issues. An automation recommender system, promptly suggesting the most proper scripted resolution to an arriving IT incident ticket, would play...