Business process outsourcing: It's ideology, actuality, and the effects on professionals and their work

• Main Author: Zalewski, Jacqueline M
• Format: Dissertation
• Language: English
• Published: ProQuest Dissertations & Theses 01.01.2006
• Subjects: Agreements; Alliances; Automation; Brand names; Business community; Business metrics; Careers; Contractors; Cooperation; Copyright; Cost control; Customer services; Employees; Employment; Human resources; Information Technology; Labor relations; Management; Market shares; Marketing; Middle class; Organization theory; Organizational behavior; Outsourcing; Process planning; Professionals; Sociology; Studies; Suppliers; Technology; Trends; Workers

This exploratory research examines the growing practice of "in-house" business process outsourcing and challenges its primary claims. Claims suggest it is a cooperative and more efficient way of organizing work, it offers new professional development opportunities, and it can revitalize pr...