Business process outsourcing: It's ideology, actuality, and the effects on professionals and their work - Zalewski, Jacqueline M (ProQuest Dissertations & Theses, 2006)
Keywords: Agreements; Alliances; Automation; Brand names; Business community; Business metrics; Careers; Contractors; Cooperation; Copyright; Cost control; Customer services; Employees; Employment; Human resources; Information Technology; Labor relations; Management; Market shares; Marketing; Middle class; Organization theory; Organizational behavior; Outsourcing; Process planning; Professionals; Sociology; Studies; Suppliers; Technology; Trends; Workers