SERVICE QUALITY ATTRIBUTES AFFECTING THE SATISFACTION OF RAILWAY PASSENGERS OF SELECTIVE ROUTE IN SOUTHWESTERN PART OF BANGLADESH

• Published in: Theoretical and Empirical Researches in Urban Management Vol. 4; no. 3 (12); pp. 115 - 125
• Main Authors: RAHAMAN, Khan Rubayet, RAHAMAN, Md. Arifur
• Format: Journal Article
• Language: English
• Published: Bucharest Research Center in Public Administration and Public Services Academy of Economic Studies 01.08.2009; Academia de Studii Economice Bucuresti; Research Centre in Public Administration & Public Services
• Subjects: Beliefs, opinions and attitudes; City planning; Commuters; Customer satisfaction; Economic aspects; Economic benefits; Economic growth; Economic regions; Economics; Evaluation; Factor analysis; Passenger rail services; Passengers; Quality management; Quality of service; Rail stations; Railroad trains; Railroad travel; Railroads; Regression analysis; Storage conditions; Studies; Urbanization; Bangladesh
• ISSN: 2065-3913; 2065-3921

With increased pace of urbanization and economic growth, attraction and dependency between different linking regions has also increased. Transportation have performed very crucial roles from very early accelerating the sharing of economic and development benefit of connecting spatial regions. Railway has been proved as a potential sector for drawing economic and development benefits for various countries. But less emphasis have been given in improvement of railway sector mainly in railway service in Bangladesh compare with road and which cause failed to draw proper economic benefit from the sector. This study has aimed to focus on the railway transportation sector and to develop a model defining the relationship between overall satisfaction and service quality attributes in a selective route from Khulna to Rajshahi in southwestern zone of Bangladesh so that it can reinforce further improvement process. Findings show that, overall service satisfaction depend on eight distinct service quality attributes. It implies the service with worst situation, overall satisfaction of service and need for priority improvement to support further orientation, addition and betterment of service to draw maximum economic and development benefit for those linking regions.