Understanding the Role of Privacy and Trust in Intelligent Personal Assistant Adoption

• Published in: Information in Contemporary Society Vol. 11420; pp. 102 - 113
• Main Authors: Liao, Yuting, Vitak, Jessica, Kumar, Priya, Zimmer, Michael, Kritikos, Katherine
• Format: Book Chapter
• Language: English
• Published: Switzerland Springer International Publishing AG 2019; Springer International Publishing
• Series: Lecture Notes in Computer Science
• Subjects: Amazon Alexa; Google Home; Intelligent personal assistant; Internet of Things; Privacy; Social contract theory; Technology adoption

Voice-controlled intelligent personal assistants (IPAs) have seen tremendous growth in recent years on smartphones and as standalone devices in people’s homes. While research has examined the potential benefits and drawbacks of these devices for IPA users, few studies have empirically evaluated the...