Usability Test Based on Co-creation in Service Design

• Published in: Design, User Experience, and Usability. Practice and Case Studies pp. 96 - 116
• Main Authors: Ding, Xiong, Liu, Shan, Chen, Jiajia, Li, Manhai
• Format: Book Chapter
• Language: English
• Published: Cham Springer International Publishing
• Series: Lecture Notes in Computer Science
• Subjects: Multi-role stakeholders; Prototype test; Service Co-creation; Service design; Usability

Service design often solves complex system problems. The diversity of users’ requirements and uncertainty of “interaction” in the service delivery process lead to the uncertainty of service usability. The focus of usability in service on design and test can avoid or minimize the uncertainty of servi...