보건소 직원이 지각하는 서비스지향성이 조직몰입과 경영성과에 미치는 영향

• Published in: 한국직업건강간호학회지 Vol. 26; no. 3; pp. 151 - 159
• Main Authors: 이옥주, 박숙경, 이명하
• Format: Journal Article
• Language: Korean
• Published: 한국직업건강간호학회 31.08.2017; Korean Academic Society Of Occupational Health Nursing
• Subjects: 간호학; 서비스지향성; Organizational commitment; Public health center; 보건소; 경영성과; Service orientation; Management performance; 조직몰입
• ISSN: 2287-2531; 2466-1856

Purpose: The purpose of this study was to identify the effects of service orientation on the organizational commitment and management performance of public health center workers. Methods: A cross-sectional survey design was used. A convenience sample of 280 workers was recruited from six public health centers in J province, South Korea. Data were collected by self-report questionnaires, including general characteristics, service orientation, organizational commitment, and management performance. Data were analyzed with descriptive statistics, Pearson correlation coefficients, independent t-test, one-way ANOVA, and hierarchical regression using the SPSS 22.0 program. Results: The service orientations explained 34.1%of the variance in organizational commitment and explained 31.4% of the variance in management performance. The service orientation was a significant predictor of organizational commitment and management performance. Conclusion: The results of this study suggest that better strategies for service orientations will be helpful to enhance organizational commitment and management performance in the public health center.