User satisfaction with health services and healthcare delivery in Cape Verde

• Published in: BMC health services research Vol. 25; no. 1; pp. 228 - 18
• Main Authors: da Luz Mendonça, Maria, de Fátima Carvalho Alves, Maria, Soares, Janice, Santos, Sónia, Silva, Maria Natalina, Lopes, Edna Duarte, Martins, Jailson Jesus, Ramos, Jessica, Ferreira, Pedro Lopes
• Format: Journal Article
• Language: English
• Published: England BioMed Central Ltd 11.02.2025; BioMed Central; BMC
• Subjects: Adolescent; Adult; Aged; Analysis; Cabo Verde; Census of Population; Cross-Sectional Studies; Delivery of health care; Delivery of Health Care - standards; Female; Health care industry; Health care policy; Health care reform; Health facilities; Health services; Humans; Male; Medical care, Cost of; Medical policy; Middle Aged; Nurses; Patient satisfaction; Patient Satisfaction - statistics & numerical data; Perceptions; Physicians; Public health; Quality management; Questionnaires; Sex Factors; Surveys; Surveys and Questionnaires; User satisfaction; Young Adult; Cabo Verde; Cape Verde Islands; Delivery of health care; Cabo Verde; Patient satisfaction; Health services

The evaluation of health services and care is an important tool to define health policies. This study aimed at assessing user satisfaction with healthcare services, provided by public and private health facilities in Cape Verde. It was also our objective to analyze the sensitivity of satisfaction sc...