Hardiness personality and its relation to voluntary resignation in call centers

• Published in: Revista de psicología (Lima, Perú) Vol. 36; no. 1; pp. 239 - 263
• Main Author: Javier Labarthe Carrara
• Format: Journal Article
• Language: Spanish
• Published: Pontificia Universidad Católica del Perú 01.12.2018
• Subjects: call centers; egreso voluntario; personalidad resistente

This paper discusses the relationship between hardiness personality and workers’ voluntary resignation from call center jobs. The aim is to understand the decision to leave through a subject’s personality. The hardiness personality questionnaire developed by Moreno, Garrosa and Gonzalez (2000) was a...